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Resolving Conflict in Nonprofit Organizations: The Leader's Guide to Finding Constructive Solutions book cover

Resolving Conflict in Nonprofit Organizations: The Leader's Guide to Finding Constructive Solutions

by Marion Peters Angelica
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SKU 9780940069169

 

Conflict resolution designed for the unique needs of nonprofits

Whether you're dealing with arguments about how services should be delivered or power struggles between board members, Resolving Conflict in Nonprofit Organizations will help you understand, identify, and resolve conflict constructively. Use this guide to recognize and deal with conflict before it becomes destructive; resolve conflicts using the eight-step process; learn and practice key conflict resolution skills; break deadlocks using specific techniques; create a better working environment that will attract and retain employees; and equip the people within your organization to handle their own conflicts constructively.
The guide's eight-step process shows you how to spot conflicts, decide whether to intervene, uncover and deal with the true issues involved, and design and carry out a conflict resolution process. Worksheets, checklists, and conflict resolution forms keep the process on track. Exercises help you learn and practice conflict resolution skills such as affirming and restating, mirroring body language, asking neutral questions, reframing issues, and breaking deadlocks. This valuable guide also tells you how to handle special conflicts such as harassment, discrimination, illegal activities, disagreements with funders, and more. If outside help is needed, you'll find information on searching for and choosing the right assistance.
With Resolving Conflict in Nonprofit Organizations, you'll have the tools to handle most types of conflict internally. Start using this practical guide in your organization right away.

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Book details

Author
Marion Peters Angelica
Imprint
Fieldstone Alliance, an imprint of Turner Publishing Company
Published
Formats
Paperback, Hardcover
Subjects
Business & Economics › Nonprofit Organizations & Charities › Management & Leadership
Business & Economics › Nonprofit Organizations & Charities
Business & Economics › Leadership
Business & Economics › Conflict Resolution & Mediation
Topics
conflict resolution · nonprofit management · nonprofit leadership · workplace conflict · board governance · organizational conflict · mediation · team dynamics
ISBN-13
9780940069169 (Paperback)9781630264147 (Hardcover)

About the author

MARION PETERS ANGELICA is a nonprofit consultant specializing in conflict resolution and the author of Resolving Conflict in Nonprofit Organizations: The Leader’s Guide to Finding Constructive Solutions and Keeping the Peace: Resolving Conflict in the Boardroom.

Angelica is affiliated with the Amherst H. Wilder Foundation and the National Center for Nonprofit Boards. Both books were published by Fieldstone Alliance.

When she’s not writing, Angelica works in nonprofit consulting in the Minneapolis, Minnesota area, advising organizations on constructive approaches to conflict. That practical expertise underpins both of her books, which are directed at nonprofit leaders and board members.

More books by Marion Peters Angelica →

Format: Paperback