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Accidental Techie: Supporting, Managing, and Maximizing Your Nonprofit's Technology book cover

Accidental Techie: Supporting, Managing, and Maximizing Your Nonprofit's Technology

by Sue Bennett

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SKU 9780940069497
How to manage tech support (and keep your sanity!)
One day you unjammed the printer and saved the day. But now, somehow, all technology resources have become your responsibility! The Accidental Techie shows you how to create a support system that will help your organization use technology more effectively and make your day-to-day life less hectic.
This hands-on guide walks you through five projects that, when completed, will give you a comprehensive and usable support system for conducting a technology inventory, assessing and supporting staff, assessing and buying technology, protecting your organization from disasters and data loss, and managing your role. You don’t have to tackle the projects all at once or in any particular order. Dive in where it makes sense for you. "Techie Tools" make this guide even more useful.
You’ll find ready-to-use templates, worksheets, and sample policies; 135 resources on topics such as funding, discussion groups, application service providers, web site development, and donor management software; a security policy checklist; steps for creating a database that gives you the reports you need; and a glossary of terms every techie should know. 
A special chapter on funding reveals five questions most funders ask to judge technology requests, and gives you tips for creating a compelling request. 
 Many accidental techies face the challenge of influencing major organizational policies and procedures without real authority to do so. Board members and managers can use this book to understand and support your work. Ultimately, better managed technology leads to better services. Whether you're new to all this or a veteran, The Accidental Techie if your ally. Use it and start making your life easier today

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Book details

Author
Sue Bennett
Imprint
Fieldstone Alliance, an imprint of Turner Publishing Company
Published
Formats
Paperback
Subjects
Computers › Computer Science
Topics
nonprofit technology · tech support · nonprofit management · technology planning · data protection · staff training · IT management
ISBN-13
9780940069497

About the author

SUE BENNETT is a nonprofit sector professional with more than 25 years of experience in program and administrative roles. She is the author of Accidental Techie: Supporting, Managing, and Maximizing Your Nonprofit’s Technology.

Bennett has held positions at Planned Parenthood of Greater Cleveland, CompassPoint Nonprofit Services, and the Sustainable Economies Law Center, where she served as Director of Operations. She has worked as a consultant to nonprofits in the areas of systems improvement, technology management, and cultural competence.

When she’s not writing, Bennett draws on hands-on experience as a computer network administrator and nonprofit trainer who has managed local, state, and national capacity-building initiatives. Her work focuses on helping nonprofits strengthen their technology and operational systems.

Sue lives in the Bay Area.

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Format: Paperback