The First Five Minutes: How to Make a Great First Impression in Any Business Situation

"This valuable guide made an immediately favorable impression on me--I recommend it." -Letitia Baldridge

Business communications expert Mary Mitchell gives business people and job seekers everything they need to make the right first impression, whether in person--at job interviews, sales calls, or social gatherings--or via letter, fax, or e-mail. Based on Mitchell's popular corporate seminars which have been attended by employees of Arthur Young, Ritz Carlton Hotels, Merck, and other top firms, The First Five Minutes: 

• Gives practical tips on cultural customs, body language, and cross-dressing customs.
• Uses realistic scenarios and sample dialogues to show readers what to do and what not to do in every type of first-meeting business situation.
• Explains and simplifies the new and changing rules of conduct in today's global business environment.